Problem Staying Logged In?

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Dave
votes: 45
Site Admin
Posts: 5378

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Hi guys- I've had two users told me in the last few days that once the browser is closed, the browser is not remembering their login to the site. This is despite the "remember me" box being checked. One was using Chrome and another using IE9.

On my computer I've tried IE8, IE10, Firefox and Chrome but haven't been able to duplicate this. If you are having the same issue, post let me know here and let me know what browser + version + OS you are using so I can further investigate. Thanks!

VS
votes: 53
LNS HOF Bronze

Posts: 8024

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I'm having the same problem.

Browser - Firefox 18.0.1

OS - Windows 8

SaVaGe-DeF
votes: 51
LNS HOF Gold

Posts: 19687

I'm using chrome and I'm not having any problems.

Dave
votes: 45
Site Admin
Posts: 5378

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VS wrote:
I'm having the same problem.

Browser - Firefox 18.0.1

OS - Windows 8

VS- have you always had this issue with LTB, or is this something that has cropped up lately?

AChad92
votes: 13
Laker GM
Posts: 4777

I'm using chrome as well, but I do not stayed logged in.

L4K
votes: 61
LNS HOF Bronze

Posts: 8306
Location: Sydney, Australia
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I'm using Chrome on Windows 7 and I'm having the same problem. Just started happening recently as well, thought it was my new computer but I guess not. It's not really a huge deal, but if it's something to look into then I'm another user encountering the problem.

Christiannoel
votes: 0
Serious Laker Fan
Posts: 203

I too am having difficulty logging in. Good thing I saved my password in my tablet

TheLegendaryDino
votes: 4
Laker GM
Posts: 4371

I log in with "never remember password," I can stay log in as much as I want, but it'll log me out if I am not active on the LTB site for some time.

Teddy
votes: 25
LNS HOF Bronze

Posts: 5081
Location: La Habra, California

I'm on Chrome and have Windows 7 and I never have any problems.

KLakers
votes: 2
Die-Hard Laker Fan
Posts: 1046

Im on Win7 and Firefox. Not problem at all.

lakerfrommass
votes: 15
LNS HOF Bronze
Posts: 5022

Dave

As you know I have broached this topic with you a few times... I had signed in about an hour ago, and then my grandmother showed up.. She just left, and I had to sign in again...

As I told you, if I immediately post, I can stay logged in for hours, if I just browse, it logs me off rather quickly....

Katie
votes: 23
LNS HOF Bronze
Posts: 5191

Hey-Dave LTB logs me out rather quickly when i am not active for a few minutes.I used all the browsers listed Internet Explorer,Firefox,Chrome,Safari and it gave me the same exact problem.Also i used Windows Vista,Windows 7,Windows 8 and i got the same results.

Yeah it's a issue from the sounds of this thread.I have the same issue as the others,i get logged out quickly.

BiggestLakersFan
votes: 21
Laker GM
Posts: 2679

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I too have problems staying logged in and i use Safari.

Dave
votes: 45
Site Admin
Posts: 5378

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Okay guys I've made a few changes to hopefully fix the issue- let me know if works for you or not- thanks!

VS
votes: 53
LNS HOF Bronze

Posts: 8024

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Dave wrote:

VS- have you always had this issue with LTB, or is this something that has cropped up lately?

To be honest Dave, I haven't really used the remember me function before. I just tested it out last night in the hopes that it might help you.

And it still doesn't seem to be working. But like I suggested earlier, I personally don't mind that.

Katie
votes: 23
LNS HOF Bronze
Posts: 5191

Thanks Dave the staying logged in,issue is fixed for me,i was logged in all night long just to test it out.I went to bed and when i woke up in the morning i was still logged in even though i was inactive for several hours.That is the first time i was ever logged in to LTB that long without being active.The issue is 100% fixed good job. Very Happy

solidlakerfan
votes: 4
Die-Hard Laker Fan
Posts: 2426

I am using google chrome and this is never a problem

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Dave,

I just logged in, then closed the browser, reopened the browser and I was no longer logged in. The problem is not fixed for me.

Dave
votes: 45
Site Admin
Posts: 5378

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For those of you who are still having issues, can you:

1)clear your cookies, then try again, and if it doesn't work

2)try another browser; if that doesn't work, try

3)logging into your account from another computer/tablet/phone

If trying another browser works, then that means there is some sort of setting or add-on for the browser you were using. And if trying #3 does not work, then let me know and I'll have to further look into this. But if #3 works, then it could mean that your PC/device where you are not staying logged in to LTB has something that is blocking cookies.

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Dave,

I did nothing, and it is now working. Thanks for your help.

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Sorry Dave, it only worked once.

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Dave,

I will just have to live with it. Clearing the cookies and trying Chrome and Foxfire did not work. I only have one computer so I did not try #3.

Thanks for trying.

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dave,

Tried to get LTB with both IE9 and Foxfire. Both times I had to log in. When I went out and came back, had to log in again. Everytime I go out, I have to log in again. That has never happened before. Just started the other day.

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

SPQR wrote:
Dave,

Tried to get LTB with both IE9 and Foxfire. Both times I had to log in. When I went out and came back, had to log in again. Everytime I go out, I have to log in again. That has never happened before. Just started the other day.

Randy,

That is the exact problem I have had and described to Dave. There appears to be no solution to the problem.

LALayup
votes: 125
LNS HOF Silver

Posts: 13693
Location: RRTX

If you're using Firefox you can go into Tools�'Options and then the Privacy tab. Here are some settings that should work for you. I'm sure the site would choke, err at least cough quite heavily Wink if you have any browser set to not accept cookies. Every browser will have a similar options section for changing your cookies and privacy settings.

I try to not suggest too many tech things because everyone is different in their preferences. But I would highly suggest using LastPass http://lastpass.com to manage your logins/passwords. Excellent multi-platform, multi-device software/service! If you prefer such, you can even set the lakers.newssurge.com site to automatically login when you visit a page. I don't like that as a general preference, but at the very least you can use it to automatically fill passwords in a secure manner.

Dave
votes: 45
Site Admin
Posts: 5378

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^^Dan- yeah usually for Firefox I just pick Fire fox will "Remember History", but this way works too. Marvin & Randy- if you could try logging in from a smartphone, tablet- i.e. a different device, let me know the result. Also if you Gmail, do you have to log in everytime you close the browser if you have it remember you?

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Marvin,

Very strange turn of events after all these years. Why won't the site automatically log us on when it did so long?

Dave,

When I go to LTB with my smartphone it logs me automatically, just like my PC used to. Just did it now. I do have a Gmail account and it logs me in automatically too. Just tried it.

Dave
votes: 45
Site Admin
Posts: 5378

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Randy & Marvin- go to LTB via Firefox. Then try going to that Menu Dan showed in Firefox (via Tools, Options, then pick Privacy), but click on the link that says "remove individual cookies". In the box, then in "lakers" and look for the cookie name "POSTNUKESID" and highlight it. Then tell me what it says for "Expires". For instance, mine says the cookie will expire on Monday, January 14, 2036 9:20:33 PM. See the screenshot below:

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Dave,

My foxfire tools Privacy, postnukesid expires at the end of session.

Dave
votes: 45
Site Admin
Posts: 5378

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maraud wrote:
Dave,

My foxfire tools Privacy, postnukesid expires at the end of session.

Marvin- the cookie is definitely not supposed to expire at the end of the session (= when you close the browser window). That's why on LTB it cannot remember your log-in. Do you have the Firefox set to "Remember History"? See below:

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dave,

Sorry I took so long to respond. Been busy lately. Anyway, to catch up, I did what you and Dan said. I changed Firefox to Remember History. But I still have to log in every time on Firefox (and IE 9) and my post nuke still says expires at every session.

cry

Dave
votes: 45
Site Admin
Posts: 5378

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Randy/Marvin- Internet Explorer 10 is out for Windows 7- I wonder if you could give it a try and see if you have the same LTB stay-logged in issue with it:

http://windows.microsoft.com/en-us/inte ... -languages

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dave,

Im on Vista. Can't keep upgrading with Microsoft unless they pay me to, lol. Is it compatable with Vista?

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Dave,

I am on Verizon/Yahoo and because of their tie in with Internet Exp. I need to contact them to see if they support IE10 yet.

maraud
votes: 28
LNS HOF Bronze
Posts: 5827

Sorry Dave,

IE10 works great, but your site still does not remember my log on. I still have to log on each time that I return to LTB.

Dave
votes: 45
Site Admin
Posts: 5378

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Can you guys could try starting Windows in Safe Mode and let me know if it's the same?

For Windows 7: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-saf e-mode

For Vista: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-i n-safe-mode

TERRY-TEAGLE
votes: 41
Laker GM
Posts: 3664
Location: Belmont Shores,CA

I post mostly from my phone... It use to work fine before... Just in the last month , it logs me out

Dave
votes: 45
Site Admin
Posts: 5378

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^^What browser are you using on the phone? Have you tried a different browser on the phone?

SaVaGe-DeF
votes: 51
LNS HOF Gold

Posts: 19687

Dave I've also been having problems staying logged in with google chrome.

Dave
votes: 45
Site Admin
Posts: 5378

us.gif

^^Def, on Android or iOS or Windows?

SaVaGe-DeF
votes: 51
LNS HOF Gold

Posts: 19687

Dave wrote:
^^Def, on Android or iOS or Windows?

Windows.

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dave,

Sorry for the delay, I've been busy. I booted up in safe mode and in both IE 9 and Firefox it would still not let me stay logged in even when I hit the remember me button. I had to log in new everytime I came back.

LALayup
votes: 125
LNS HOF Silver

Posts: 13693
Location: RRTX

SPQR wrote:
Dave,

Sorry for the delay, I've been busy. I booted up in safe mode and in both IE 9 and Firefox it would still not let me stay logged in even when I hit the remember me button. I had to log in new everytime I came back.

Not gonna speak for Dave here, but I wonder if your cache and possibly cookies needs to be cleaned (reset) for a clean start. It can't hurt. Has that already been mentioned? Sorry if it has. Here's a "how to" link for a lot of different browsers.

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dan,

Thanks for the advice but I tried it long ago. No good. Anyone else making any progress?

ralppcobarde
votes: 28
LNS HOF Bronze
Posts: 6183

rp.gif

i have a problem staying logged in too. my web browser is chrome while using windows 7 any tips?

TheLegendaryDino
votes: 4
Laker GM
Posts: 4371

ralppcobarde wrote:
i have a problem staying logged in too. my web browser is chrome while using windows 7 any tips?

I am not dave but I can give you some tips.. you can try..

-clearing all history on your browser

-save password when logging in

-change your browser settings

-checking your browser for update

-clearing out your history on your computer using any free programs such as ccleaner, etc.

Dave
votes: 45
Site Admin
Posts: 5378

us.gif

Can you guys try in Firefox, go to the menu (click on the word Firefox with the little arrow pointing down on the upper left), then go to "Help", and then pick "Restart with Add-ons disabled". Then go to LTB, log in, then, do the same thing- help, restart with addons disabled, and let me know if you are still logged in.

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dino,

Thanks for all the tips. I tried all that long ago, though, including CCleaner. Still no good.

Dave,

Ok, I did what you asked. I brought up firefox, then hit addons disabled and it restarted. Then I went to LTB logged in, hit restart with Add ons disabled while on LTB, when it restarted I was still logged in. Then I shut down Firefox completely and restarted it and when back to LTB, I had to log in again.

Dave
votes: 45
Site Admin
Posts: 5378

us.gif

^^Ah- Randy- presto. That means one of your Firefox add-ons is messing with the cookie expiration setting. So try disabling them one at a time and you can find out which one was the culprit.

In Firefox, go to Add-ons, then pick "Extensions" on the left, and try disabling them one at a time. If that doesn't work, go to Add-ons, then pick "Plugins" this time, and disable one at a time.

SPQR
votes: 291
LNS HOF Bronze

Posts: 9286
Location: Pennsylvania

Dave,

Sorry, no go. I ended up with all my addons and plugins disabled but still have to log in everytime even when I hit remember.


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